The Nation's Leading Diversity Management Software

Senior Software Support Specialist (Tier 2)

B2Gnow, one of the fastest growing companies in the country (Inc. 5000, 2013 & 2014), is seeking a Senior Software Support Specialist to join our team of exceptional individuals. The focus of this role will be to assist business end users with support inquiries, coaching, and training in a professional, efficient and helpful manner. This person will also assist Tier 1 Support team members with escalated issues. Although the majority of our users don’t require assistance due to the intuitive nature of the system, B2Gnow is well-known for the world-class support we offer.

B2Gnow provides software to governments of all sizes that streamlines and improves the effectiveness of their supplier diversity programs. We offer a fun and professional environment, and while our business is very stable (founded in 1999), we operate more like a startup. (Welcome, entrepreneurial-minded!) B2Gnow’s web-based SaaS platform supports a load of thousands of simultaneous users and transactions in a completely secure environment. Our solutions are offered as a robust, hosted system that requires no additional hardware or software, and minimal training and implementation expenses.

The ideal candidate will have prior experience working in customer support for a software application, and be driven to provide the highest quality service experience for every customer. Our Customer Support Team is responsible for representing B2Gnow as a customer-driven service organization in every customer contact. This team provides fast and accurate resolutions to business end users of our SaaS software application, including coaching and training.

The ideal candidate will need to have a passion for, and experience in, assisting business users in best practice use of SaaS software. This is NOT an ideal opportunity for a system administrator or an IT technical support professional.

Location: near Central & Osborn (Phoenix)
Position Type: full-time employee, onsite only


Desired Skills & Experience

Minimum Requirements:

Preferred Requirements:

Preferred Qualifications:


If you meet the requirements above and want to work in an entrepreneurial environment where you’re able to contribute and make a difference, please contact us. Unlimited opportunities for the right person!

We are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin ancestry, age, medical condition, disability, veteran status, marital status, or other prohibited factors under applicable federal, state and local laws.